These general terms of sale apply to every sale of DILO'AIR atmospheric water dispensers and accessories by Solidair Eco Solutions Ltd.
1. Seller
Solidair Eco Solutions Ltd, a company registered in Mauritius under number C221456, 72 Tromelin Street, Sainte Croix 1116-01, Mauritius. Contact: contact@diloair.com. DILO'AIR is a brand of Solidair Eco Solutions Ltd.
2. Scope
These terms apply to sales to individual and business customers. Placing an order implies acceptance of these terms. Any specific conditions stated on the quote prevail over these terms.
3. Quotes and orders
Requests are made by email to contact@diloair.com or through the website form. Every request receives a quote stating the products, quantities, price, delivery method and charges, and payment terms. The quote is valid for the period stated on it. The order is final once the customer accepts the quote in writing and DILO'AIR confirms it in writing.
4. Prices
Prices are those stated on the accepted quote. They are expressed in Mauritian rupees (MUR) unless stated otherwise, and the quote specifies applicable taxes. Any delivery charges are shown separately on the quote.
5. Payment
Payment is made according to the terms and schedule stated on the quote. Unless stated otherwise, delivery takes place after receipt of the payment set out in the quote. Products remain the property of Solidair Eco Solutions Ltd until the price has been paid in full.
6. Availability
Products are offered while stocks last. Availability is confirmed in the order confirmation. If a product becomes unavailable after ordering, the customer is informed and may choose between a later delivery and a refund of any amounts paid.
7. Delivery
Delivery is available anywhere in Mauritius, to a pick-up point or to the address given by the customer. The delivery time is given in the order confirmation. The customer checks the parcel on receipt and reports any issue (damaged parcel, missing item) to the carrier and to DILO'AIR by email as soon as possible after delivery, with photos.
8. Transfer of risk
Risk of loss or damage passes to the customer when the product is handed over, at home or at the pick-up point.
9. Installation, use and maintenance
The dispenser plugs into a standard power socket and must be installed where air can circulate freely. The customer follows the user manual supplied, in particular for cleaning and filter replacement. Water output, up to 20 litres a day, is a maximum that varies with ambient humidity and temperature: lower output caused by climatic conditions is not a product defect.
10. Warranty
Products are covered by the commercial warranty stated on the quote and in the product documentation, and by the guarantees provided under Mauritian law. The warranty does not cover damage caused by misuse, lack of maintenance, modification of the product or accident. For any claim, email contact@diloair.com with your order number.
11. Returns
Any return requires prior agreement from DILO'AIR by email. A defective product or one that does not match the order is repaired, replaced or refunded. The customer's rights under Mauritian consumer protection law remain applicable.
12. Liability
Solidair Eco Solutions Ltd is not liable for damage resulting from use that does not follow the user manual or from force majeure. For business customers, liability is limited to the amount of the order concerned.
13. Personal data
Customer data is processed in accordance with our privacy policy.
14. Governing law and disputes
These terms are governed by the laws of Mauritius. In case of dispute, the parties first seek an amicable solution. Failing that, the dispute is brought before the competent courts of Mauritius.
Version of 11 October 2026.